Frequently asked Questions

                                   

Below are some frequently asked questions clients have: If you don’t see your question answered, please click here.

A: Receipts for the purchase of a gift certificate must clearly indicate that the service provided was a purchase of a gift certificate. As such, the receipt cannot be used for redemption with health benefit plans.

A: With the new eastmountain.janeapp.com,  you will receive a welcome email, an email with a confirmation of the appointment booked.

A: This is a common question I receive from new clients.Short answer “no.”

When you enter the room, you will see a massage table set up with a blanket and sheets. The reason is for your comfort, your privacy and of course to keep you warm. You are not required to be completely naked, some people keep their underwear on or if we are working only upper body, you remove your top only. This is at your discretion. The only time you will be undraped is for each area that is worked on. For example: if your back is the area, the sheet and blanket will be removed and secured at your waist, leaving your buttocks and legs covered.

A: All massage therapists are registered with the College of Massage Therapists of Ontario (CMTO). Because of this, we are required to follow specific rules to be able to safely apply massage treatment to the public. As to abide by the legislation, the college needs us to record each time when we are treating sensitive areas. How Soap Vault has added new forms for each therapist to have our clients sign online.
Below is a quote from the CMTO website
The College has just released new Standards for Maintaining Professional Boundaries and Preventing Sexual Abuse. The Standards articulate the minimum acceptable performance by the Massage Therapy profession in Ontario.
The new Standards are designed to align with new Government of Ontario legislation, the Protecting Patients Act, 2017. Prior to finalizing the new Standards, CMTO consulted with the public, stakeholders and registrants/Registered Massage Therapists (“RMTs” or “MTs”).
After considering the input of nearly 2,500 participants on the draft, the finalized CMTO Standards are in effect (as of September 11, 2017).
The updated Standards contain significant changes that may affect your practice:
Treatment of Sensitive Areas The definition of what would lead to mandatory revocation of a registrant’s Certificate of Registration with the College has been expanded to include sexual touching of the following sensitive areas: breast, chest wall, gluteal, and upper inner thigh. If clinically indicated, registrants may treat these sensitive areas but need to ensure their client is aware of the assessment and treatment proposed, including any risks, benefits and other aspects of informed consent. Prior to treating sensitive areas, the treatment must be clinically indicated and written consent must be obtained. (click here for more information http://www.cmto.com/whats-new/cmto-new-standards-of-practice-now-in-effect)

A: Please remember that your appointment time is reserved especially for you. In order that appointments remain available to all clients, cancel your appointment up to 24 hours before the scheduled time through your account online or contact the clinic at 905-769-3355 or by text 905-746-2675.

Please note: You will be charged the full amount for the appointment that you missed in the event of not showing up without notice.

That time, if canceled 24 hours before, we have a waiting list of people who we can offer it to. If you do not show up, that means, we had been waiting for you, giving you time to get to us, in case an accident or traffic causes you to be late. There is no way we can offer it to another person, as it takes time for them to get to us…

Thank you in advance for your co-operation.

A: Restrictions may apply, please be prepared to pay if rejected through online portal and to know for sure, you should check your insurance policy if you are eligible for this feature!

The list of approved insurance companies. Dr notes may or may not be required, if would be helpful if you check your insurance booklet or policy. We do not require a physical copy, we only ask that you provide us with the date of which the note was dispensed, the name of the Dr who dispensed it, as some companies require us to indicate this information upon each visit.

*Direct billing available at East Mountain Massage!*

*Restrictions may apply, please be prepared to pay if rejected through online portal*

**Approved Insurance Companies**

  1. The traditional way of calling in 905-769-3355
    Press 1 to hear how you can book your appointment click here will take you directly to the online schedule, which is the fastest way to book your appointment.
    Press 2 to leave a message with the therapist in the office. The therapist will return your call within 24 hours.
  2. You can text Melissa directly at 905-746-2675 she checks her text messages pretty often
  3. You can text Lisa directly at 905-741-3557 and she checks her text messages pretty often
  4. Online by visiting the top of the page and click “book online now” or save the short link www.bitly.com/Emmjane. This is by far the favourite way most patients love because they can do it whenever.

Fennell Location

1-662 Fennell Ave E Hamilton ON L8V1V1

P: 905-769-3355
E: info@eastmountainmassage.com

Free Parking on E27 and Shady Side only. Paid parking on Fennell.

Entrance located on Fennell.

Covid 19 protocols in place

Now equipped with Kokofit Hepa Air purifier!

Residential Location

136 East 43rd St Hamilton ON L8T3B9
P: 905-769-3355
E: info@eastmountainmassage.com

Entrance at the side of the house.

Covid 19 Protocols in place

Now equipped with Healthway Home Air Filter!

This 9 stage filtration system takes Germs, Dust, Dust Mites, Mold even Viruses and Bacteria out of the air and replaces it with clean and fresh air!

**There are dogs onsite**

A: Interac flash (contactless) and Debit, Visa, Mastercard, American express, discover, google wallet, apple pay, Samsung pay and android pay. You can also send us an eTransfer to info@eastmountainmassage.com. We also direct bill to some insurance companies

 

In keeping with the regulations that College of Massage Therapists of Ontario (CMTO), East Mountain massage has been implementing the COVID19.

This is the form we have each person sign 24 hours before their appointment, which will be sent to the email on file.

As of January 6, 2022, CMTO has updated all Massage Therapists with the following information:

Vaccination

Regardless of RMT and/or client vaccination, RMTs must practice in accordance with CMTO’s COVID-19 Pandemic – Practice Guidance for Massage Therapists (e.g., masking, infection prevention and control measures) until further notice. CMTO strongly encourages COVID-19 vaccination for RMTs.

New Self-Isolation Requirements and Returning to Work- January 6, 2022 Update

The Ontario Ministry of Health also released updated COVID-19 Testing & Case, Contact and Outbreak Management Interim Guidance in response to the Omicron surge. RMTs are encouraged to review this document to understand their isolation requirements based on symptoms, exposure, vaccination status, practice setting and/or client population. The document contains three flow charts that can help RMTs understand what to do if they are symptomatic or have been exposed to a positive case.

New Directive 2 Issued- January 6, 2022 Update

The Chief Medical Officer of Health has issued a new Directive 2 for hospitals and regulated health professionals. Registered Massage Therapists will generally not be impacted by Directive 2, as it limits surgeries and procedures that carry a risk of using further hospital/emergency medical services.

Resource:

https://www.cmto.com/covid-19/

https://covid-19.ontario.ca/public-health-measures